Return & Exchange Policy

Customer satisfaction is important to us.

Eligibility for Exchange

Items may be exchanged within 7 days of delivery if they are unused, unwashed, and returned with original tags and packaging.

Hygiene Policy

Due to the intimate nature of lingerie products, worn, washed, or damaged items cannot be returned or exchanged.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photographs.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days.

Exchange Process

To initiate an exchange, please contact our support team with your order number and exchange request.